IoT-based Application
Our client, a global manufacturing company, required a smart IoT-based solution to track sensor readings in real time, raise automated support tickets, generate detailed reports, and provide live support for issue resolution.
Overview
Our client, a global manufacturing company, required a smart IoT-based solution to track sensor readings in real time, raise automated support tickets, generate detailed reports, and provide live support for issue resolution. The objective was to improve operational efficiency, reduce downtime, and ensure seamless monitoring through mobile and web applications.
IoT Integration
– Real-time data tracking from multiple sensors.
Automated Ticketing
– Auto-ticket creation when anomalies are detected.
Live Support Chat
– AI + human-assisted live support.
Reporting Dashboard
– Downloadable analytics reports (PDF/Excel).
Multi-Platform Access
– Web app + mobile apps (iOS & Android).
Ticket Status Tracking
– Notifications on progress and resolution.
Payment Gateway Integration
– For subscription and support plans.
SEO & Performance Optimization
– Optimized for faster load times and keyword visibility.
Frontend:
– React.js (Web), Flutter (Mobile)
Backend:
– Node.js + Express.js
Database:
– MongoDB & PostgreSQL (Hybrid for structured + unstructured data)
IoT Protocols:
– MQTT / CoAP for sensor data transmission
Cloud:
– AWS IoT Core, AWS Lambda
Reporting Tools:
– Jasper Reports, Power BI integration
Live Chat:
– Twilio + WebRTC
Payments:
– Stripe, Razorpay, PayPal
Outcome
– 40% reduction in downtime due to real-time anomaly detection
– 2x faster issue resolution through automated ticketing
– Higher customer engagement via mobile + web platforms
– Boosted client revenue by 25% due to reduced operational
inefficiency
– Global Reach: SEO-driven content marketing increased organic
traffic by 60% in 6 months.
Final Impact
This IoT-powered mobile & web application successfully transformed the client’s operations, improved customer satisfaction, and positioned them as a tech-driven leader in their industry.